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FAQs

Please scroll further down for Website Management FAQs.

Website Design FAQs

We have put together a number of questions that are most frequently asked by some of our clients. Please take your time to go through them one by one or contact us here if you feel you still have Questions.

Our website packages range from R750 upwards. However it really depends on what kind of website you need.

Yep. We’ve also been asked that question too. We spend a lot of time researching, planning the user’s journey through your site and then finally with the design and build. We’re typically cheaper than larger agencies because…

  1. We work remotely which means you don’t pay for the water cooler or beanbag chairs
  2. We’re a small team of Webmasters, Creatives and IT experts, meaning you won’t be talking to multiple people, you’ll get support directly from the owners and directors. This saves costs on staff salaries etc and allows us to charge less.

We hear website takes some webdesign companies months to build, NO – website shouldn’t take more than 3 weeks if you have enough information to work from.

We usually build a website in approximately 2 weeks from start to finish, provided we have all the information from you. Generally speaking, the website will only take a long time if we are still waiting for text and images from yourself.

Before we begin working together, we’ll usually have an initially chat on the phone or via Skype to discuss the project. Once we get started, most of the communication will take place over email.

This makes the process a lot easier as we’ll have all of the information saved and can come back to it later. Once we’ve finished the project, we will book in your 1hr digital marketing training session.

It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need…

  • Images of you and your team
  • Images of your workplace
  • Content for the website e.g. text, PDFs etc
  • Staff Profiles
  • Any Videos you would like adding to the website
  • Login details to your existing website

Some of this might already be on the existing website, in which case it can be transferred over to the new site.

No. All of our client meetings are done over Skype or via the phone. It’s rare that we NEED to meet people face to face. Technology allows us to do so much in a small space of time so we don’t believe face to face meetings are necessary.

We are always happy to meet you in person if you really need us to but we’ll arrange a consultation price for travel and possible accommodation depending on the distance.

Yes. We like to offer the ability for our clients to update the website themselves. We we’ll give you all the training and tools to be able to make website amendments. We use a easy to use platform called WordPress so you can add edit and delete content without paying us to do it for you.

Yes, we can arrange a maintenance package to suit your needs. This can range from 1hr per month to 4 hours per month and we can discuss a package that’s right for you.

Its good that you have a website, this means we can build your new website whilst your other website is still live – we will just copy and paste information  across which that will make the whole process quicker.

Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one. It can take as little as 10 minutes for the new website to be visible. This means you’ll barely even notice a dip in your traffic numbers.

Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.

It depends. There’s no clear answer to this question as search engines change their requirements all the time. However, we have had clients get to the first page for their main keywords within 2 days of launching and we’ve had websites take 2–3 months for Google to show them on the first page.

However, there is no guarantee you will ever get to the first page of Google for your main keywords, some of your competitors might have huge marketing budgets or have been there for years.

Signup to our monthly maintenance plan so we can forever work on your website to help you fight for the right spot.

Website Management & Maintenance FAQs

Frequently Asked Questions about our website management services. If you don’t see the question or answer you’re looking for, send us a message or give us a call.

This is a great choice if you like your current website but dislike trying to edit or manage it on your own. Our webmaster service includes regular website maintenance and on-call availability for any of your ongoing website needs – edits, updates, fixes, support, troubleshooting, etc.

Our website management services range from hourly work to ongoing monthly maintenance. There are 3 main types of website maintenance services we offer here. 

Our website management services vary in price depending on the size, features, and support you need. The current plans typically range between R500/mo – R1350/mo. If you simply need someone to manage your current website, take a look at our maintenance plan.

We offer personal account managers (webmasters) in addition to our general support team. A personal account manager comes standard with our website management services. That means you get to speak with the same person each time and they’re already familiar with you, your business, and your website.

Nope. There is no contract for our website management services and you can cancel any time. Our service is truly month-to-month and there are no cancellation fees nor are there any outstanding balances as our services are charge upfront each month.

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